Author of the best-selling QBQ! The Question Behind the Question, Flipping the Switch ... Unleash the Power of Personal Accountability and the new Outstanding! ... 47 Ways to Make Your Organization Exceptional.

Ever heard questions like these?

• “Why do we have to go through all this change?”
• “When is someone going to train me?”
• “Why can’t we find good people?”
• “When will that department do its job right?”
• “Who dropped the ball?”
• “Why don’t they communicate better?”
• “Who’s going to solve the problem?”

If so, then John G. Miller's message on "Personal Accountability and the QBQ!" is right for your organization-and maybe even for you, too. People at every organizational level have found Personal Accountability and the QBQ! life changing. John is the founder of QBQ, Inc., an organizational development firm dedicated to making personal accountability a core value for organizations and individuals. Through his writings, speaking, and a nationwide network of QBQ!-certified consultants, Miller has brought his message to countless organizations including Bausch & Lomb, Blockbuster, American Cancer Society, Wells Fargo, Verizon, WellPoint/Anthem, Boeing, Husqvarna, Wilson’s Leather, Merck, and the U.S. Department of Defense.

He is the author of the best-selling books QBQ! The Question Behind the Question and “Flipping the Switch, both published by Penguin-and the new book Outstanding! ... 47 Ways to Make Your Organization Exceptional. He invested a decade selling leadership and sales management training. His message of QBQ! was developed facilitating over 10,000 hours of training inside corporations from all industries.